Data protection information

Responsible

WICE GmbH
Wendenstraße 130
20537 Hamburg

Fax: 040/41 303 510
Email: info@wice.de

Questions about data protection and enforcement of your rights

For questions regarding data protection or to exercise the data protection rights to which you are entitled, please contact us using the above contact details.

When do we process personal data?

We process personal data that you actively transmit to us through your input. Furthermore, we automatically process personal data based on the use of our website. In particular, in the following cases, it may therefore come to a processing of your personal data:

– Visit our website;
– Setting up a Wice account;
– Establish a contact with us;
– Participation in a webinar;
– Analysis of why which visitors come to our website and how they use it;
– Personalization of advertising activities;
– Defense against attacks against our technical infrastructure;

For details, we refer to the following explanations.

Visiting our website

When you access our website, the company commissioned by us to operate the website processes and stores, in addition to technical information about the terminal device you are using (operating system, screen resolution and other, non-personal characteristics) and the browser (version, language settings), in particular the public IP address of the computer with which you visit our website, including the date and time of access. The IP address is a unique numeric address under which your terminal device sends or retrieves data on the Internet. As a rule, we or our service provider do not know who is behind an IP address, unless you provide us with data during the use of our website that enables us to identify you. Furthermore, a user may be identified if legal action is taken against him or her (e.g. in the event of attacks against our website) and we become aware of his or her identity in the course of the investigation. As a rule, therefore, you do not need to worry that we will be able to assign your IP address to you.

Our service provider uses the processed data in a non-personal manner for statistical purposes so that we can understand which end devices are used with which settings for visiting our website in order to optimize it for them if necessary. These statistics do not contain any personal data. The legal basis for the creation of the statistics is Art. 6 para. 1 f) DSGVO.

The IP address is further used so that you can technically access and use our website and to detect and defend against attacks against our service provider or our website. Unfortunately, there are always attacks to cause damage to the operators of websites or their users (e.g. preventing access, spying on data, spreading malware (e.g. viruses) or other unlawful purposes). Such attacks would impair the intended functionality of the data center of the company we have contracted, the use of our website or its functionality, and the security of visitors to our website. The processing of the IP address including the time of access is carried out to defend against such attacks. Through our service provider, we pursue the legitimate interest in this processing to ensure the functionality of our website and to ward off illegal attacks against us and the visitors to our website. The legal basis of the processing is Art. 6 para. 1 f) DSGVO.

The stored IP data is deleted (by anonymization) when it is no longer needed for the detection or defense of an attack.

Registration for Wice CRM

When you sign up to use Wice CRM, we process the data you provide for the conclusion of the contract and its execution. The legal basis of the processing is Art. 6 para. 1 b) DSGVO.

We also process this data to detect and defend against fraud attempts on the basis of Art. 6 (1) f) DSGVO. We thereby pursue the goal of protecting ourselves against fraudulent transactions.
Data stored in connection with the conclusion of a contract for the purchase of a product will be deleted after the expiry of the legal obligation to keep records. Insofar as legal recording and storage obligations exist due to the processing of a purchase contract (e.g. storage of invoices according to tax law), the legal basis for the processing is Art. 6 para. 1 c) DSGVO.

We delete or anonymize the data when it is no longer required for the performance of the respective contract and there are no longer any legal retention obligations.

Contact requests

If you send us a message via one of the contact options offered, we will use the data you provide us with to process your request. The legal basis for this is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 f) DSGVO. If your request serves the conclusion of a contract with us, the further legal basis for the processing is Art. 6 para. 1 b) DSGVO. The data will be deleted after your request has been dealt with. If we are required by law to store the data for a longer period, it will be deleted after the expiry of the relevant period.

Webinar

We conduct webinars via a service provider on the basis of an order processing agreement. This service provider receives the data provided during your registration for the planning and implementation of the webinar. The legal basis of the processing is based on your registration Art. 6 para. 1 f. DSGVO, as the provision of the requested service is in your interest.

The data will only be stored prior to destruction for as long as is necessary to carry out the respective order processing, provided that there are no statutory retention periods for the duration of which we store the data.

Use of cookies and similar technologies

We use cookies and similar technologies (local storage) to operate our website in order to ensure the technical functionality of our website and to understand how visitors use our website. We also use them to manage our advertising efforts.

A cookie is a small text file that is stored on your end device when you access our website through your browser. If you call up our website again later, we can read these cookies again. Cookies are stored for different lengths of time. You have the option at any time in your browser to set which cookies it should accept, but this may result in our website no longer functioning properly. Furthermore, you can delete cookies independently at any time. If you do not do this, we can specify when saving how long a cookie should be stored on your computer. Here we have to distinguish between so-called session cookies and permanent cookies. Session cookies are deleted from your browser when you leave our website or you close the browser. Persistent cookies are stored for the duration that we specify when storing them.

We use cookies for the following purposes:
Technically necessary cookies that are mandatory for the use of the functions of our website (e.g. recognition of whether you have logged in). Without these cookies, certain functions could not be provided.

Analysis cookies that are used to analyze your user behavior. For details, please read the information on “Matomo”.

Third-party cookies. Third-party cookies are stored by third parties whose features we include on our website to enable us to show you advertisements for our products on other websites. For details, please read the information on “Advertising”.

Most browsers that our users use allow you to set which cookies should be stored and allow you to delete (certain) cookies again. If you restrict the storage of cookies to certain websites or do not allow cookies from third party websites, it may under certain circumstances mean that our website can no longer be used to its full extent. Here you can find information on how to adjust the cookie settings for the most common browsers:

Google Chrome (support.google.com/chrome/answer/95647?hl=de)
Internet Explorer (https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies)
Firefox (https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen)
Safari (https://support.apple.com/kb/PH21411?locale=de_DE)

Advertising for our offers

We display advertisements on other websites in order to attract new customers. In particular, we use Doubleclick by Google, a service provided by the Google advertising company, to target people who have previously visited our website and are therefore likely to be interested in our products. Google LLC („Google“), Amphitheatre Parkway, Mountain View, CA 94043, USA. The data protection information is available at https://policies.google.com/privacy?hl=de. Doubleclick by Google uses cookies so that ads relevant to you can be displayed on websites. For this purpose, a pseudonymous identification number (ID) is assigned to your browser in order to be able to process which ads have already been displayed in your browser and which have been called up by you. The cookies do not contain any other personal information. The use of DoubleClick cookies enables Google and the websites using this service to serve ads based on previous visits to our website or other websites. The information generated by the cookies is transferred by Google to a server in the USA for evaluation and stored there. A transfer of data by Google to third parties only takes place due to legal regulations or within the framework of order data processing. Under no circumstances will Google combine their data with other data collected by Google.

You can prevent the collection of the data generated by the cookies and related to your use of the websites, as well as the processing of this data by Google, by clicking on the following link https://support.google.com/ads/answer/7395996?hl=de and install the extension offered. Alternatively, you can disable the Doubleclick cookies on the Digital Advertising Alliance page at the following link.

The legal basis for the corresponding processing of your personal data is Art. 6 (1) f) DSGVO. We hereby pursue the legitimate interest of gaining new customers. In this respect, we are of the opinion that our advertising measures are more effective and therefore more successful if we display them when they are in the presumed interest of the user of the respective website. According to market knowledge, advertising that corresponds to the presumed interests of the users of a website is more effective and is clicked on more frequently.

Matomo

We use the web analytics software Matomo on our website. This software uses a so-called “cookie” for this purpose. This is a small text file that is stored on your computer by your browser. By means of this cookie, the software receives information about which website you have accessed and, in particular, the following information: browser type/version, operating system used, technical information about the operating system and the browser, and the public IP address of the computer you are using, but only in anonymized form. The software does not create personal profiles at any time, but always uses pseudonyms.

The software allows us to create usage statistics for our website in a non-personal form. Furthermore, statistics are created that help us to better understand how our website is found in order to improve our search engine optimization and our advertising measures. With this processing, we pursue the legitimate interest of being able to improve our website as well as our advertising measures. The legal basis for the processing is Art. 6 para. 1 f) GDPR.
The pseudonymous data will be deleted after TIME.

If you do not want us to use Matomo for your visit to our website, you can object to it here: Please install the corresponding button here according to the instructions https://matomo.org/docs/gdpr/

Google Webfonts

We use Google Web Fonts for the presentation of our website. This is a collection of fonts from the Google LLC („Google“), Amphitheatre Parkway, Mountain View, CA 94043, USA, which can be used in particular for websites. When the font used by our website is called up by your browser, the public IP address of the computer you are using is transmitted to the Google LLC („Google“), Amphitheatre Parkway, Mountain View, CA 94043, USA. The IP address is a unique numeric address under which this computer sends or retrieves data to the Internet.

When you access our website, your browser loads the fonts needed to display it correctly as we intended. If your browser does not support web fonts, a default font for your device will be used to display our website. You can find more information about Google Web Fonts at https://developers.google.com/fonts/faq. The general privacy policy of Google applies here, which is available at https://www.google.com/policies/privacy/ . Our legitimate interest in using Google Web Fonts is to ensure a uniform appearance of the website and thus its functionality on all end devices. The legal basis for the processing is therefore Art. 6 para. 1 f. DGDPR.

Youtube

We have embedded YouTube videos in our website. YouTube is an offer of the YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
The embedding of YouTube videos in our portal is based exclusively on YouTube’s “Enhanced Privacy Mode”. According to its own information, YouTube only stores information about visitors to a website when they click on and play the video. You can find more information on this at https://support.google.com/youtube/answer/171780?hl=de in the “Enable extended privacy mode” section.

Playing back videos involves considerable amounts of data, especially when different visitors to the website watch videos in parallel. Furthermore, the playback of videos is accelerated and thus their playback quality improved if the playback takes place from a server that is as close as possible to the visitor of the website. We cannot guarantee this ourselves due to the considerable technical effort involved. We have therefore integrated the videos using Youtube. The legal basis for this is Art. 6 para. 1 f) GDPR.

Right of information

According to Art. 15 of the GDPR, you have the right to request confirmation from us as to whether personal data relating to you is being processed by us. If this is the case, you have a right to information about this personal data and to further information, which are mentioned in Art. 15 GDPR.

Right of correction

According to Art. 16 DSGVO, you have the right to demand that we correct incorrect personal data concerning you without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

Right of deletion

ou have the right to demand that we delete personal data relating to you without delay. We are obliged to delete personal data without delay, provided that the relevant requirements of Art. 17 GDPR are met. For details, please refer to Art. 17 GDPR.

Right to restriction of processing

In accordance with Art. 18 GDPR, you have the right under certain conditions to demand that we restrict the processing of your personal data.

Right of data portability

According to Art 20 GDPR, you have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that the processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a)(o) GDPR of on a contract pursuant to Article 6(1)(b) GDPR and the processing is carried out with the help of automated processes.

Right of objection

According to Art. 21 GDPR, you have the right to object to the processing of personal data concerning you that is based on Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions.

If we process your personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.

If you wish to exercise any of your rights, please contact us as the data controller at the contact details provided above or use one of the other methods we offer to send you this notice. If you have any questions about this, please contact us.

Existence of a right of appeal to the supervisory authority

Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority, without prejudice to any other administrative or judicial remedy. This right exists in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you believe that the processing of personal data concerning you violates the GDPR.