Success in Service

As long as it is only a question of “hard” criteria such as price, quality or punctual delivery, it may be true that customers are quick to express their dissatisfaction. But customer satisfaction – and thus customer loyalty – does not depend on these three factors alone. In the end, a multitude of other aspects besides price and quality determine whether a customer remains loyal to the company or not.

Increase service quality with Wice CRM

The universal process management serves as a ticket system in service and support and helps you to organise internal and external communication in service efficiently and effectively. Through workflows, access to the K-Base, the knowledge database of Wice CRM and the flexible categorisation options, you always have all support processes under control. Every employee has access to all customer information and can determine the status of the problem or request or whether and how the problem has been solved.

Ask yourself:

– what the response times are to your customers’ service requests

– how satisfied your customers are with the response to enquiries and service cases

The Wice Customer Information Center – your own customer portal in no time at all

With the Wice CIC Plugin (CIC = Customer Information Center) you extend Wice CRM with a customer self-service platform. This allows your customers to manage their address data via the web, submit support and sales enquiries, access an FAQ section and follow up on the status of their enquiry via the ticket tracker and interact directly with WICE Cloud Based CRM in their approved cases.

For marketing managers

Marketing success with CRM

Unternehmen, die wachsen wollen, müssen ständig neue Kunden gewinnen. Targeted marketing campaigns are needed to enable sales to reach new customers. The sales department can then convert the leads gained from these campaigns into new customers via an optimal sales process.

Learn how you can have more success in marketing with CRM.